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Bài đọc · ~143 từ
ASaying no to a client can feel risky, especially for a small business that depends heavily on a few key accounts, which is why many employees instead try to quietly accommodate every request, even unreasonable ones.
BThis habit, however, often backfires over time. A client who receives free extra work once tends to expect the same treatment again, gradually redefining what counts as the normal scope of the original agreement.
CA more sustainable approach involves saying no clearly but constructively, explaining the reason behind the limit rather than simply refusing. Phrases such as "that falls outside the current agreement, but we could add it for an additional fee" keep the relationship intact.
DInterestingly, clients sometimes respect a business more, not less, after a clear and polite refusal, since it signals that the business values its own time and expertise enough to protect them.