Bài đọc · ~155 từ
AWorkplaces increasingly span several generations at once, and the resulting friction is often attributed, somewhat too simply, to differences in work ethic, when the underlying cause is frequently a mismatch in preferred communication style rather than effort or commitment.
BA younger employee who defaults to a quick instant message may be perceived by an older colleague as careless or overly casual, while that same older colleague's preference for a formal email or a scheduled call can strike the younger employee as needlessly slow and bureaucratic.
CNeither preference is inherently superior; each reflects the communication norms a person absorbed earlier in their career, and both can function perfectly well once colleagues recognise the difference rather than quietly interpreting it as disrespect or incompetence.
DTeams that explicitly discuss communication preferences, rather than assuming everyone shares the same unspoken expectations, tend to resolve far more friction than those that simply hope the mismatch resolves itself with enough time.