Bài đọc · ~135 từ
AMany disagreements between a business and a client do not come from bad intentions on either side, but from a simple misunderstanding about what exactly was agreed to in the first place.
BA client might assume that "a new website" includes ongoing updates for a year, while the business understood the agreement to cover only the initial build, with updates billed separately afterward.
CWriting the scope of a project in plain, specific language, and confirming it in writing before work begins, prevents most of these disputes, even though it can feel overly formal for a seemingly simple project.
DWhen a client does ask for something outside the agreed scope partway through, addressing it immediately, rather than quietly absorbing the extra work to avoid conflict, keeps both sides clear about what the final price actually covers.