Bài đọc · ~163 từ
ATechnical skill alone increasingly fails to fully explain who advances fastest within an organisation, prompting many researchers to look more closely at so-called soft skills, particularly emotional intelligence, defined broadly as the ability to recognise and manage both one's own emotions and those of others.
BIn practice, this often shows up in small, easily overlooked moments: noticing a colleague's unusual quietness during a meeting and following up privately afterwards, rather than only reading a room on the surface and moving on without a second thought.
CUnlike many technical skills, emotional intelligence is harder to develop through a short course alone; it tends to improve gradually through deliberate reflection after difficult interactions, actively asking what one's own reaction revealed, and genuinely seeking honest feedback from trusted colleagues.
DManagers with higher emotional intelligence are generally found to retain their teams longer, not necessarily because they are more technically skilled, but because employees report feeling more genuinely understood and fairly treated under their supervision over time.