Bài đọc · ~154 từ
AThe first few weeks of a new client relationship often determine how smoothly the rest of the project goes, since this is when expectations about communication, deadlines, and decision-making either get clearly established or left dangerously vague.
BA structured onboarding conversation, covering who will make which decisions and how often updates will be shared, prevents many later misunderstandings that would otherwise only surface once something has already gone wrong.
CAsking a new client directly how they prefer to communicate, whether by email, a quick call, or a shared chat channel, rather than assuming, avoids a common early source of friction that has nothing to do with the actual quality of the work.
DProviders who document these early agreements in a short written summary, and send it to the client for confirmation, find it far easier to refer back to shared expectations later, rather than relying on each side's own memory of an informal conversation.